INCREDIBLE WESTERN GHATS
HIKING & ADVENTURE

Privacy Policy

Last updated: July 23, 2025

Introduction

Incredible Western Ghats (“we”, “our”, or “us”) is committed to protecting your personal data and your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or interact with our website and services. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect only the necessary information to provide our services effectively. This may include:

  • Personal Information such as your name, email, and contact number when you fill out forms or make a booking.
  • Transaction details when you complete payments through our website.
  • Communication data such as support messages or inquiries you send us.
  • Non-sensitive usage data for improving the user experience — no tracking through Google Analytics or similar platforms.

How We Use Your Information

We use the collected data for the following purposes:

  • To process bookings and deliver trek or adventure-related services.
  • To send you relevant email confirmations, updates, and communication via Resend.
  • To ensure a seamless real-time experience using Ably for activities such as availability updates and group coordination.
  • To ensure secure and reliable payments through Razorpay.
  • To respond to your inquiries and provide customer support.

Third-Party Services

We utilize the following trusted third-party services to support core functionality of our platform:

  • Razorpay: For secure payment processing. We do not store your card or bank details on our servers.
  • Resend: For sending transactional and booking-related emails.
  • Ably: To enable real-time updates and collaborative features across sessions and users.

These services operate under their own privacy policies and comply with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. This typically aligns with:

  • The performance of our contract with you.
  • Compliance with legal obligations.
  • Protecting our legitimate interests in maintaining a secure and functional service.

If you wish to discontinue our services, you may request deletion of your personal data and closure of your account by contacting us.

Security of Your Data

We take data protection seriously and employ appropriate security measures to safeguard your personal information. Sensitive data, such as payment details, are never stored on our servers. All communication with payment gateways is encrypted and securely transmitted.

Access to your data is limited to authorized personnel only, and we ensure regular reviews of our data practices to maintain compliance with industry standards.

Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also withdraw your consent at any time, subject to contractual or legal restrictions.

To exercise your rights, please contact us at support@incrediblewesternghats.com.

Modifications to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the revised “Last updated” date. Where material changes are made, we will provide reasonable notice.

Please review this page periodically to stay informed about how we are protecting your information.

Grievance Redressal

If you have questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, you may reach our Grievance Officer:

We will acknowledge your concern and aim to resolve any issue in a fair and timely manner, usually within 15 business days.